Relational trust is the mutual connection between two or more people which enables them to feel they can be fully open to each other’s questions, challenges and feedback. It is different from trust because it has an important reciprocal dimension to it. If you are trying to build a team who demonstrate an openness to learning, then relational trust will need to exist between all its members. It is like a road traffic roundabout – for it to flow properly, all the drivers have to trust each other.
To draw out the key messages from our new book, we’ve put together a series of videos to highlight each of them. This particular video explores the importance of relational trust to learning and the key ingredients in building that trust in teams. The key ingredients are feeling valued as a person and as a professional, along with modelling competence.